We’re Hiring: Support Engineer (AI Security Automation Platform)
Location: Remote / Onsite (as required)
Experience Level: Entry to Mid-Level
Employment Type: Full-Time
About the Role
Join the team behind SIRP — a next-generation AI Security Automation platform helping enterprises automate and orchestrate incident response, threat intelligence, and vulnerability management.
We’re looking for a Support Engineer who’s passionate about technology, eager to grow, and ready to transition into a client-facing consulting role. This position offers a clear path toward technical consulting within our organization.
What You’ll Do
Act as the first line of support (L1) for SIRP platform issues
Troubleshoot bugs, perform diagnostics and escalate when needed
Support remote and onsite platform deployments
Perform configuration and implementation tasks for various client environments
Research APIs and assist in building new integrations and automation workflows
Continuously improve your Python and Bash scripting skills with senior guidance
Must-Haves
Bachelor’s degree in Computer Science, IT, or a related field
Basic to intermediate Python scripting experience
Familiarity with Bash scripting and Linux command line
Strong verbal and written communication in English
Solid understanding of networking fundamentals (TCP/IP, DNS, subnets)
Nice to Have
Knowledge of cybersecurity concepts or tools
Experience with virtualization technologies
Familiarity with REST APIs and integration workflows
Exposure to SIEM, EDR, firewalls, or other security tools
Previous client-facing or support experience
Preferred Candidate Profile
Demonstrates strong problem-solving skills and technical acumen
Communicates clearly and effectively in English
Is curious, self-motivated, and eager to grow into a consulting role
Why Join Us
Clear growth path into cybersecurity consulting
Learn from experienced consultants and solution architects
Work with global clients on real-world security challenges
Hands-on exposure to APIs, automation, and enterprise integrations
Opportunities for mentorship, certifications, and career development